a)loss of three phones (Retail price totalling $150) which were working before shipping, and which the buyer claims are “defective” although he refused to ship them back to us, so there has been no verification that they are in fact defective.
b)loss of $22 in packing and shipping fees
c)negative feedback towards my profile, which was previously 100% positive, and is now only 84% positive.
Seller tested the 2 phones (retails for $150) andÂ postedÂ them on eBay. Phones sold to ebay username: kennyfuruya. Kennyfuruya received the items and stated that they did not work.Â Seller suggested a full refund,Â including shipping fees, but received no reply from kennyfuruya for days. Then–without replying–kennyfuruya posted a negative feedbackÂ about my eBay seller profile,Â and asked for a replacement phone. We offered to ship another phone on the condition that Kenny Furuya would remove the negative feedback; he said he would.Â We shipped the third phone but ended up refunding his money in full, in spite of not getting the phones back. Now when we’re expecting the negative feedback to be removed, here is eBay’s response:
MEET EBAY (REPLY FROM EBAY)
Thank you for writing eBay in regard to removing the negative feedback
that you received from “kennyfuruya”.
I understand how frustrating it can be to receive negative Feedback.
As outlined in the removal policy, under federal law (the Communications
Decency Act), eBay is not legally responsible for the remarks that users
post on its site, even if those remarks are defamatory.
eBay provides its Feedback Forum and its boards as places where users
can express their opinions, and eBay will not censor these opinions, or
investigate the remarks for accuracy.
In order to maintain the integrity of the Feedback system, eBay must
refrain from removing any comments that do not fall into the special
areas outlined in that policy.
I regret that we’re unable to approve your request of feedback removal.
Seller, although this is the case, I want to let you know that by the end
of October eBay is planning to make some changes in the feedback system
where eBay will finally allow buyers to revise the feedback left for
sellers. With this policy, eBay will allow buyers to completely revise
the feedback left not just withdraw the feedback.
We will be posting these changes in our community announcement board and
eBay will send email communication about these updates to eBay members
of when the policy will finally take effect. Once this has been
implemented we will be reviewing similar cases such as your report and
As of now, please bear with us as we work in completing these set of
changes in the feedback policy. Rest assured that we will stay committed
in responding to memberÂ’s feedback as the market place continue to
To review more about this, please go to:
We thank you in advance for your cooperation, and wish you luck with
your future eBay transactions.
MEET THE SELLER:
I am <seller>, and I have been a distinguished eBay member since 2000–many years longer than the buyer who posted negative feedback towards my profile, kennyfuruya.
I am writing to request removal of the negative feedback which the buyer also is requesting be removed.
IÂ believe that my case should be considered a “specific case” in which negative feedback should be removed for the following reasons:
1) I offered a full refund of the buyer’s money when he first stated that the item didn’t work. He posted negative feedback without emailing us back.
2) The buyer continued to ignore my offer of a full refund and requested another phone, which we shipped. The condition was that if the phone didn’t work, we would refund the buyer’s money and he would remove the negative feedback. We have now refunded his money, he has kept three phones, and he still hasn’t removed the negative feedback.
MEET THE BUYER
Mr. Kenny Furuya from Playa Del Rey California kept the phones, which were in perfectÂ working condition before shipping,Â received a full refund, and posted negative feedback which damaged another user’s reputation without first giving the seller a chance to resolve the problem.