Desert European Motorcars Ltd of Rancho Mirage is Bad Business! Avoid doing business with this company!

Desert European of Rancho Mirage is Bad Business. Gary Whitaker of Desert European is Bad Business!

We’ve been paying our car insurance for 6 straight months, in the event of an accident, this company’s denies all responsibility due to mishandling of paperwork. VW credit (our second responsible insurance) notified us that the car we are driving is NOT INSURED! How could that be? Why didn’t they pull this car out of our hands like any other dealers. Why didn’t they notify the DMV and ask for us to insure the car, or they will suspend license.

Due to not informing VW credit and Geico.. Geico denied our claim in the event of an accident. Both parties are claiming that we were paying for the car we traded in 6 months ago.

We found the mishandling of paperwork when the car we traded showed up in our credit report as open with balace (after 6 months) VW and Desert European denied all claims. This is a leased car, how could it be not insured, and what happened to our payment of 6 months. Desert European’s bad business behavior will need to be exposed publicly to avoid future victims. Gary Whitaker, the General Manager of Desert European Motorcars of Rancho Mirage will not admit the misfiling of paperwork.

We ended up paying $9,000 out of pocket repairs to our car. Don’t let this happen to you. Our experience with this company will need to be told online and the rest of the world. Drive out of town and get your precious European car like Aston, Audi, Jaguar, Range Rover somewhere else! Don’t try reaching out to Gary Whitaker, the general manager — it’s a complete waste of time and cellphone minutes.

Desert European is bad business for mishandling paperwork and gouging customers. Desert European is bad business for not notifying the bank and denying responsibility.

3 thoughts on “Desert European Motorcars Ltd of Rancho Mirage is Bad Business! Avoid doing business with this company!

  • A body shop sent my car to the dealer–Desert European Motorcars–when the body work was finished but the car wouldn’t start. Audi Service charged me over $360 to diagnose the problem and kept my car for five which ended up being an empty gas tank. I begrudgingly paid the ridiculous fee, despite the fact that the body shop photographed the gas gauge reading half a tank prior to the car being towed to Desert European.

    A few weeks later the half-full tank reading started to make sense, and yet not make any sense at all. As I was driving home from work, my car gradually began losing speed and came to a complete stop just as I steered off the road. It was then that I realized the depth of dumbness at Desert European. $360 and a complete inspection of the fuel line, and they didn’t fix my gas gauge. Now I have to take my car back to Desert European, and who knows how badly they will try to screw me or screw up my car this time?

  • More to Tell says:
    October 31st, 2013 at 10:42 pm
    A body shop sent my car to the dealer–Desert European Motorcars–when the body work was finished but the car wouldn’t start. Desert European kept my car for five days and charged me over $360 to diagnose the problem: an empty gas tank. I paid the ridiculous fee, though the body shop had photographed the gas gauge reading half a tank prior to the car being towed to Desert European.

    A week later the half-full tank reading started to make sense, and yet make no sense at all. As I was driving home from work, my car began losing speed and came to a complete stop just as I steered off the road. It was then that I realized the depth of dumbness at Desert European. $360 and a complete inspection of the fuel line, and they didn’t fix my gas gauge? Now I have to take my car back to Desert European, and who knows how badly they will try to screw me or screw up my car this time?

Leave a Reply

Your email address will not be published.