Desert European of Rancho Mirage is Bad Business. Gary Whitaker of Desert European is Bad Business!
We’ve been paying our car insurance for 6 straight months, in the event of an accident, this company’s denies all responsibility due to mishandling of paperwork. VW credit (our second responsible insurance) notified us that the car we are driving is NOT INSURED! How could that be? Why didn’t they pull this car out of our hands like any other dealers. Why didn’t they notify the DMV and ask for us to insure the car, or they will suspend license.
Due to not informing VW credit and Geico.. Geico denied our claim in the event of an accident. Both parties are claiming that we were paying for the car we traded in 6 months ago.
We found the mishandling of paperwork when the car we traded showed up in our credit report as open with balace (after 6 months) VW and Desert European denied all claims. This is a leased car, how could it be not insured, and what happened to our payment of 6 months. Desert European’s bad business behavior will need to be exposed publicly to avoid future victims. Gary Whitaker, the General Manager of Desert European Motorcars of Rancho Mirage will not admit the misfiling of paperwork.
We ended up paying $9,000 out of pocket repairs to our car. Don’t let this happen to you. Our experience with this company will need to be told online and the rest of the world. Drive out of town and get your precious European car like Aston, Audi, Jaguar, Range Rover somewhere else! Don’t try reaching out to Gary Whitaker, the general manager — it’s a complete waste of time and cellphone minutes.
Desert European is bad business for mishandling paperwork and gouging customers. Desert European is bad business for not notifying the bank and denying responsibility.