A friend asked for help in transferring their domain and email services away from registermydomain.com, so I sent an email to their support team asking for the details needed to do so.
Never got a reply so I sent that same email again but from an email address that is on one of the domains that was going to be transferred, still no reply but the friend got an email from them saying they only respond to the registered domain, but no answer to the question about transferring the domains.
The friend sent an email and called them to confirm that I am OK to speak on their behalf, so I sent email again asking for details, still no reply.
Today I decided enough is enough (plus the friend has been bugging me) so I called their support number (Â£1.50/min) to try and get the ball rolling, a lady answered my call and said the person that I have been emailing with (Clive Marshall) was busy but he would call me back, which I was happy with as I did not need to spend any more time on the expensive line.
Couple of hours later I get a call back and it is Clive, I wanted to query why nobody responded to my email and why I had to call the extremely expensive support number to get a response, his response was “Just tell what you need”, I tried again and he responded with “Either tell me what you need or I will hang up”, now I realise people screw up and all sorts of things can interfere with life but such a response to paying customer (not me, but my friend on whose behalf this being done, he is the one waiting on this) is just not right.
This whole things spanned over 4 weeks or so and Clive was the person responding to all emails and he is also the Managing Director of this business, their sales lines which is 0207 number goes to the same place as their support number (Â£1.50/min).
I would strongly suggest to anyone that they avoid this business if at all possible and use an alternative.